Return & Refund Policy

Effective Date: 5 September 2025

At Ayoo, we aim to provide the best experience to our users. This Return & Refund Policy explains the conditions under which refunds may be issued. By using our services, you agree to this policy.

1. Digital Products & Services

• Due to the nature of digital services, all sales are generally final and non-refundable once access is granted or services are delivered.

• Exceptions may be made if there is a verified technical issue on our side that prevents you from accessing or using the service.

2. Physical Products (if applicable)

• If Ayoo provides physical products, returns may be accepted within [X days, e.g., 7 or 14 days] of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

• Shipping costs for returns are the responsibility of the customer, unless the product was defective or incorrect.

3. Refunds

• Approved refunds will be processed to the original payment method within [X business days, e.g., 7–10 business days].

• Processing time may vary depending on your bank or payment provider.

4. Non-Refundable Items

The following are not eligible for return or refund:

• Services already rendered

• Personalized or custom orders

• Items purchased on promotion/discount (if applicable)

5. Requesting a Refund

To request a return or refund, please contact us at:
Email: info@ayoo.mu
Address: Mauritius

Please include your order details and reason for the request.

6. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted with a new "Effective Date."